Delivery Information
At HearthHome, we understand that the warmth and comfort of your home begin with the timely arrival of your chosen products. Our delivery process is designed to be as reliable and efficient as the heating solutions we offer, ensuring that your experience with us is seamless from start to finish. Whether you’re a young homeowner seeking a modern electric fireplace or a traditionalist investing in a wood-burning stove, we are committed to getting your products to you safely and promptly, no matter where you are in the world.
Order Processing Time
Once you place an order, our team at HearthHome springs into action to prepare your items with care. We take 1-2 business days to process all orders, ensuring that each product is inspected and packaged to meet our high standards for quality and safety. This meticulous approach reflects our dedication to providing you with nothing but the best, so you can trust that your new fireplace, grill, or accessory will arrive in perfect condition, ready to create those cozy moments you cherish.
Pro Tip: To avoid delays, ensure your shipping address is accurate and complete at checkout. If you have any questions about delivery to your area, feel free to contact our 24/7 support team at [email protected].
Returns and Refunds
At HearthHome, we stand by the quality of our products, but if you’re not completely satisfied, we offer a hassle-free return policy. You can return items within 15 days of receipt, provided they are in original condition and packaging. Please contact our customer service team to initiate a return, and we’ll guide you through the process. Refunds will be processed once we receive the returned items, ensuring you can shop with confidence knowing that your satisfaction is our priority.
Thank you for choosing HearthHome as your trusted partner in creating warm, inviting spaces. We’re honored to be part of your journey to transform your house into a home filled with laughter and unforgettable moments. If you have any further questions about delivery or need assistance, don’t hesitate to reach out—we’re always here to help!