Privacy Policy

Welcome to HearthHome, where we are dedicated to helping you create cozy, warm spaces with our high-quality heating and outdoor living products. Just as we prioritize the craftsmanship of our fireplaces, grills, and stoves, we are committed to protecting your privacy and ensuring a secure, transparent experience when you visit our website at kivafireplaces.com. This Privacy Policy explains how we collect, use, share, and protect your personal information in compliance with global privacy regulations, including the GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act). By using our site, you agree to the practices described here.

1. Information We Collect

At HearthHome, we collect information to enhance your shopping experience and provide our services efficiently. This includes:

• Personal Information: When you make a purchase, create an account, or contact our support team, we may collect details such as your name, email address, shipping address (e.g., 1767 Willison Street, San Diego, US 92123), phone number, and payment information (e.g., credit card details processed securely via encrypted gateways).
• Technical Data: We automatically collect information like your IP address, browser type, device information, and pages visited on our site to improve functionality and security.
• Cookies and Tracking Data: As described in Section 5, we use cookies and similar technologies to remember your preferences, analyze site traffic, and personalize your experience.
• Communication Data: If you reach out to us via email (e.g., [email protected]), we may retain your messages to assist with inquiries.

2. How We Use Your Information

We use the collected data solely for legitimate business purposes, reflecting our warm and customer-focused approach:

• To process orders, manage payments, and deliver products globally (excluding Asia and select remote areas).
• To communicate with you about your orders, provide customer support, and respond to inquiries.
• To improve our website, products, and services based on user interactions and preferences.
• To send promotional offers or updates with your consent, tailored to interests in items like fireplaces or outdoor heaters.
• To ensure security by monitoring for fraud and protecting against unauthorized access.

3. Sharing and Disclosure of Information

HearthHome values your trust and does not sell your personal data. We may share information only in the following circumstances:

• Service Providers: We work with trusted partners for payment processing (e.g., PayPal, credit card gateways), shipping, and IT support, who are bound by confidentiality agreements.
• Legal Compliance: We may disclose data if required by law, such as to comply with a subpoena or protect our rights and safety.
• Business Transfers: In the event of a merger or sale, your information may be transferred to a successor entity, with notice provided.

We ensure all third parties adhere to strict data protection standards.

4. Data Storage and Security

Your security is our priority, much like the care we put into crafting our heating solutions. We implement robust measures to safeguard your data:

• Storage: Data is stored on secure servers located in the United States and other regions where we operate, with retention periods based on legal requirements and business needs.
• Protection: We use advanced SSL encryption, PCI-DSS compliant payment systems, and fraud detection tools to prevent unauthorized access, alteration, or disclosure.
• Access Controls: Only authorized personnel have access to your data, and we regularly review our practices to maintain high security standards.

While we strive for maximum protection, no online method is 100% secure; we encourage you to use strong passwords and monitor your accounts.

5. Cookies and Tracking Technologies

To create a seamless experience, HearthHome uses cookies and similar technologies:

• Types of Cookies: Session cookies (temporary, for site functionality) and persistent cookies (e.g., to remember your login or preferences).
• Purpose: These help us analyze traffic via tools like Google Analytics, personalize content based on your interests (e.g., showing relevant fireplace brands), and improve site performance.
• Control: You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

We do not use tracking for intrusive advertising without your consent.

6. Your Rights

As a valued HearthHome customer, you have rights over your personal data, including:

• Access and Correction: You can request access to or update your personal information.
• Deletion: You may ask us to delete your data, subject to legal obligations.
• Opt-Out: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in emails.
• Data Portability: Request a copy of your data in a readable format.
• Objection: Object to certain processing activities, such as direct marketing.

To exercise these rights, contact us at [email protected]. We will respond within 30 days, in line with applicable laws.

7. International Data Transfers

HearthHome serves customers globally (excluding Asia and select remote areas). If we transfer data outside your home region, we ensure it is protected through standard contractual clauses or other legal mechanisms to meet privacy standards.

8. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or laws. The latest version will always be posted on our website with the effective date. Continued use of our site after updates constitutes acceptance.

9. Contact Us