Term and Conditions

1. Acceptance of Terms

By accessing and using the HearthHome website (kivafireplaces.com), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Use the website only for lawful purposes
• Not attempt to interfere with the proper functioning of the website
• Comply with all applicable laws and regulations
• Be responsible for all activities that occur under your account

3. Products and Services Description

HearthHome specializes in premium heating and outdoor living products, including:

• Barbecues and Grills
• Chimney Shrouds
• Electric, Gas, and Wood Burning Fireplaces
• Fire Pits and Outdoor Heaters
• Gas Logs and Gas Stoves
• Pellet Stoves and Wood Stoves
• Fireplace Accessories
• Outdoor Living Products

We strive to provide accurate product descriptions, specifications, and images. However, slight variations may occur, and we reserve the right to modify product specifications without prior notice.

4. Ordering and Payment Terms

Order Process

When you place an order with HearthHome:

• You will receive an order confirmation email
• Orders are processed within 1-2 business days after payment confirmation
• You will receive a shipping confirmation with tracking information once your order is dispatched
• All orders are subject to product availability

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Pricing and Taxes

All prices are listed in US dollars. We reserve the right to adjust prices at any time. For international orders, customers are responsible for any customs fees, import duties, or taxes imposed by their country.

5. Shipping and Delivery

Shipping Methods

We offer the following shipping options:

• Standard Shipping: Via DHL or FedEx – $12.95 – Delivery within 10-15 business days after dispatch
• Free Shipping: Via EMS – Free for orders over $50 – Delivery within 15-25 business days after dispatch

Shipping Areas

We ship globally, excluding Asia and select remote areas as specified in our detailed shipping policy. International customers may be subject to customs fees and import duties, which are the responsibility of the recipient and are non-refundable.

Delivery Issues

If you experience issues with delivery, please contact us immediately. We are not responsible for delays caused by shipping carriers, customs processing, or circumstances beyond our control.

6. Returns and Exchanges

Return Policy

We accept returns within 15 days of the delivery date, provided that:

• The product is in its original, unused condition
• All original packaging and accessories are included
• You have your order confirmation or receipt
• You have contacted our customer service for return authorization

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned or exchanged unless defective:

• Electric Fireplaces – Once installed and used
• Gas Fireplaces & Gas Logs – If the gas line connection has been attempted
• Wood Burning Fireplaces & Stoves – With any signs of use or fire residue
• Fireplace Accessories – That show wear or have been used with fire
• Custom or Special Order Items
• Clearance or Final Sale Items

Return Process

To initiate a return:

1. Contact our customer service at [email protected] with your order details
2. Receive return authorization and instructions
3. Ship the item to our return address
4. Once received and inspected, we will process your refund within 3-5 business days

Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.

Exchanges

For exchanges, follow the same process as returns, specifying your desired exchange product. If the exchange item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.

7. Intellectual Property

All content on the HearthHome website, including text, graphics, logos, images, and software, is the property of HearthHome or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

8. Limitation of Liability

HearthHome shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our website or services
• Any products purchased through our website
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on our website
• Any other matter relating to our website or services

9. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for information on how we collect, use, and protect your personal data.

10. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, United States. Any disputes arising from these terms or your use of our website shall be resolved in the state or federal courts located in San Diego County, California.

11. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes constitutes your acceptance of the new Terms and Conditions.

12. Contact Information

Thank you for choosing HearthHome. We appreciate your business and are committed to ensuring your complete satisfaction.

Warm regards,
The HearthHome Team